PLEASE NOTE WE WILL BE CLOSING FRIDAY 13th FOR THE CHRISTMAS HOLIDAYS AND WILL RE-OPEN MONDAY 13th JANUARY

T&C’s

TERMS & CONDITIONS

These terms and conditions regulate the Agreement between "you" the customer and www.esthersfairytalehouse.co.uk (hereinafter referred to as “EFH")

All goods which appear for sale on the www.esthersfairytalehouse.co.uk web site ("the website") are advertised as invitations to treat, and no offer of sale shall be implied.

By placing an order with EFH you are offering to purchase the goods detailed within that order, which EFH may or may not accept at their sole discretion.

You undertake that all details you provide for the purpose of ordering or purchasing goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the costs of the products you are purchasing.

If for any reason your credit card details are incorrect or there is not enough money in your account or for any other reason the order cannot be processed, EFH will have the right to rescind and upon their election to do so, the order will be cancelled.

If there are any changes to the details supplied by you, it is your responsibility to inform EFH as soon as possible.

We may revise these terms and conditions at any time by updating this posting.

Your statutory rights are not affected by these terms and conditions.

All the photographs on this website are the property of Esther’s Fairytale House and Spinkie Baby Copyright © 2017 Esther’s Fairytale House All rights reserved.

Ordering from us

You are deemed to place an order with us by ordering via our online checkout process. We will send you an order acknowledgement by email, detailing the products you have ordered.

Our acceptance of an order takes place when we dispatch the order to you. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately unless we have notified you that we do not accept your order or you have cancelled your order for any reason.

Regrettably, sometimes we may have to refuse to accept an order:

(a) where goods are not available (although we will aim at all times to ensure the website is as up to date as possible in terms of stock levels)

(b) where we cannot obtain authorisation for your payment

(c) If there has been a pricing or product description error

(d) If you do not meet any eligibility criteria set out in our terms and conditions

(e) If the order is to be delivered outside of Mainland UK. For orders outside the Mainland UK, please contact us

(g) If we believe your order is for commercial or other non-domestic concerns.

We reserve the right to cancel any order that we deem offensive.

In the case of international delivery, please note that EFH are not responsible for any customs, import duties or tax for orders being delivered to any destination, or for any delay this may cause to your delivery as a result. These are the sole responsibility of the buyer. EFH are not responsible for any damage or loss that occurs through improper shipping practices. 

Klarna Payments

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay later.
  • Slice it.

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Liability

We attempt to ensure that the information available on the website at any one time is accurate. However, EFH assume no duty to update such information and cannot guarantee that it will be fault-free.

EFH does not accept liability (except as set out below) for any errors and omissions in the presentation of goods on the website and reserves the right to change information, specifications and descriptions of listed goods and products at any time.EFH will, however, do its best to correct any errors and omissions as quickly as practicable after being notified of them.

EFH does not make any warranty that the web site is free from infection by viruses or anything else that has contaminating or destructive properties. EFH  will only be liable for loss up to a maximum total of the price of the product purchased in respect of any claim.

Use of the site content

The copyright, design rights and artwork on the web site belong to EFH. All other intellectual property rights are reserved. This website is for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer or sell any information obtained from this website. You may only download to your personal computer for viewing purposes and print out a number of pages of this web site for your personal use.

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colours of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website have a 2% tolerance.​

Discount Codes 

From time to time, we may offer promo codes which may apply to any, or certain specified purchases made through the website. Each Promo Code will be subject to specific terms & conditions specified at the time the promo code is issued (including the length of time to use the code) in addition to those mentioned in these terms and conditions. Only one promo code can be used against an order at any one time. A promo code can't be applied to an order after that order has been placed. A maximum spend limit of £500 (or equivalent local currency) pre-discount applies per order. Certain brand or product category exclusions may apply so we’ll let you know if you can't use your promo code on anything before you complete your purchase. If the promo code has expired, you won’t be able use it. We’re afraid we can’t accept any responsibility once we have given you a promo code and we are not obliged to provide you with a replacement if it gets lost and/or gets used by someone else as this will result in the promo code being cancelled. If a promo code is offered on the website and can’t run properly because of fraud, tampering, technical errors or anything else that is beyond our control which affects the running, administration, security or fairness of the promo code, we reserve the right to cancel, modify or suspend the promo code. Promo codes are non-transferable and cannot be exchanged for cash. If you receive a promo code, it can only be used by you on your own account for the purpose for which it was issued. You must keep it confidential and only use it for making your own orders on EFH. Don’t pass your code directly on to others or make it available to others (for example, posting it on social media or on a forum). If we believe that at the point of purchase or retrospectively you are abusing the use of promo codes in any way (for example, selling them to others), we reserve the right to cancel your promo code or suspend/close your account without letting you know beforehand.

Miscellaneous

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions, which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms any rights under the Contracts (Rights of Third Parties) Act 1999.

Registered Address Esther's Fairytale House, 4 Whitegates Road Middleton Manchester M24 2GW

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