Delivery and Returns
Our amazing delivery team is still shipping daily, making sure they follow the latest government guidelines to keep themselves safe and healthy.
Spend £150 for FREE delivery
Orders weighing more than 2kg are sent by 48hr courier.
International Delivery is available and rates are added at checkout.
Unfortunately we do not offer refunds, but we will be happy to exchange or offer a credit!
Should you not be happy with your purchase (and we sincerely hope this isn’t the case), please inform us within 14 days of receipt via email firstname.lastname@example.org and we will gladly offer an exchange upon return of your purchase (under conditions stated below).
All returns must arrive back to us in the same condition they have been sent out, in a saleable condition (except for damaged items). All items contained within packages must all be present. Any missing part returns will be sent back to you in this condition and an exchange will not be issued.
The cost and risk of returning an item to us is at your discretion and we are not responsible for any items that go missing or get damaged on return. The product will remain your responsibility until it has been received at Esther's Fairytale House as a return.
Upon receipt of the item I will inspect it and then contact you with information about your return and exchange. Please allow 2-3 working days for this.
If you find your item faulty (again we hope this not to be the case) we will offer a full refund. Please let us know via email within 3 days of receiving your item. All above principles apply for return.
If you have any queries regarding delivery or returns then please contact us.