Delivery and Returns

Deliveries

Spend £100 for FREE delivery *UK Only

Standard Delivery - £3.95
You should receive your order within (approx) 3 working days. Upon dispatch you will receive an email confirming dispatch. Orders placed after midday will not be processed until the following morning (Mon-Fri).
£6.50 for orders over 2kg. Calculated at checkout.

Express Delivery - £6.95
Orders placed before 12 midday (Mon-Fri) will be dispatched the same day on a 24 hour delivery. In most cases this will be next day but it can't be guaranteed
International delivery - Calculated at checkout

    Gifts direct to recipient

    Please specify upon checkout (in notes section) if your item is a gift to be sent directly to recipient so we ensure the invoice is removed.

    Returns

    Should you not be happy with your purchase (and we sincerely hope this isn’t the case), please inform us within 7 days of receipt via email info@esthersfairytalehouse.co.uk and we will send you a returns form.  We gladly refund you or offer an exchange upon return of your purchase (under conditions stated below). 

    All returns must arrive back to us in the same condition they have been sent out, in a saleable condition (except for damaged items). All items contained within packages must all be present. Any missing part returns will be sent back to you in this condition and an exchange will not be issued.

    The cost and risk of returning an item to us is at your discretion and we are not responsible for any items that go missing or get damaged on return. The product will remain your responsibility until it has been received at Esther's Fairytale House as a return.

    Upon receipt of the item our team will inspect it and then contact you with information about your return and exchange. Please allow up to 7 days for this.

    If you find your item faulty (again we hope this not to be the case) we will offer a full refund. Please let us know via email within 3 days of receiving your item. All above principles apply for return.

    If you have any queries regarding delivery or returns then please contact us.

     

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